Help
Setup Guide
Begin your journey to better sleep with MyWaves. This guide will walk you through every step of setting up your device, understanding its features, and maximizing its benefits. Let’s get started on improving your sleep, one wave at a time!
Setup Guide Navigator
Start Your Journey
Get started by viewing the myWaves Get Started Guide here:
Get started with our guided video
Our team has put together a video for you to easily follow and get your personalized sound as soon as possible.
Incase you prefer it, our detailed guide below will also guide you step by step from your first reading to receiving your personlized myWaves.
Device Syncing and Troubleshooting
NOT TO USE : Syncing Your Device with the App
To ensure your device and app are synchronized properly, follow these steps:
- Ensure Bluetooth is Enabled: On your device, turn on Bluetooth. Make sure the device is within range of your smartphone or tablet.
- Open the myWaves App: Launch the app and go to the ‘Devices’ section.
- Pair Your Device: Select ‘Add New Device’ and choose your device from the list of available devices. Follow the on-screen instructions to complete the pairing.
Troubleshooting Common Syncing Issues
If you encounter issues while syncing your device, try the following steps:
- Check Bluetooth Connection: Ensure that Bluetooth is not only on but also not already connected to another device which might be interfering.
- Restart Your Device and App: Sometimes, simply restarting your device and the myWaves app can resolve connectivity issues.
- Re-pair Your Device: Unpair the device from your phone’s Bluetooth settings and then pair it again using the myWaves ap
Navigating the App
App Interface Overview
The myWaves app is designed to be intuitive and user-friendly. Here’s what you’ll find:
- Dashboard: Your central hub for daily sleep scores, recent sleep data, and quick links to your sound settings.
- Sleep Reports: Access detailed analyses of your nightly sleep stages, quality, and recommendations for improvement.
- Settings: Customize app settings, manage device connections, and adjust your personal preferences.
Subscription Management
- Activating Subscriptions: To activate a subscription, enter the code provided in your purchase confirmation or gift box within the ‘Subscription’ section of the app.
- Renewing and Managing Subscriptions: View your current subscription status under ‘Account Settings’ and select ‘Renew Subscription’ to continue without interruption.
Using Key Features
- Recording Sleep: To start recording, simply wear your device at night and ensure it is connected to the app. Tap ‘Start Recording’ in the app when you are ready to sleep.
- Accessing and Interpreting Sleep Data: After each sleep session, sync your device to view detailed reports in the ‘Sleep Reports’ section. Learn about your sleep patterns and receive personalized tips.
- Setting Goals: Set sleep goals by going to the ‘Goals’ section. Customize your objectives, such as increasing REM sleep or reducing sleep latency, and track your progress over time.
Need Some Help?
Encountering any issues? Email us at
support@mywaves.tech
Not sure how things work? Remember to visit our guide:
FAQs
No, the slow waves we are trying to capture happen at the beginning of sleep so even if you only have 2-3 hours of sleep, we should be able to find good waves. It is better, however to have more than 6 hours of sleep.
The Pebble’s light will turn off 3 minutes after you start the recording.
We have clinically tested a group from 20-60 years old but it should be effective for any age.
We do not suggest to record a baby’s yet until we do clinical testing on this age.
This is not a sleeping pill. This sound also will not help you if you have physical issues disturbing your sleep like sleep apnea or leg twitching.
We recommend you to go to a sleep clinic for a review and possible solutions to these two areas.
We found in the clinical study that by listening to your personalized sound for only 30 minutes, the affect lasted the full sleep cycle and increased the REM sleep for a better quality of sleep.
We found in the clinical study that more than 75% of the people could identify their sounds. We also saw in the clinical study that their sleep did not improve when listening to other sounds that were not personalized using their own brainwaves.
To clean the Pebble, gently wipe it with a dry cloth. Avoid moisture and store it in a cool, dry place when not in use to maintain longevity and optimal performance.
The Pebble works with most modern smartphones, tablets, and computers. Check our website for a detailed list of compatible devices.
We recommend re-recording your sleep waves with the Pebble every 4 months, or if you experience changes in your sleep patterns, to maintain the efficacy of your personalized sound sequences.
Yes, the Pebble is travel-friendly. For optimal results, continue to use it consistently, adjusting the volume for different environments as needed.
For public transportation, ensure your Pebble is fully charged, and consider using noise-cancelling headphones to focus on your personalized sleep sounds amidst the noise.
The Pebble is safe for general use, but consult with a medical professional if you have health conditions that may be affected by audio devices.
We welcome feedback via our website’s dedicated section or by contacting our customer support team.
The warranty covers manufacturing defects for a year. If your Pebble malfunctions within this period, please contact us for repair or replacement options.
The Pebble can be beneficial for napping, helping to create a restful environment for short rest periods.
The Pebble is designed to last through a typical night’s recording. To extend battery life, charge fully before use and power off when not recording.
At the end of your Pebble’s lifecycle, please follow local electronic waste regulations to recycle or dispose of it responsibly.
Yes, the Pebble may help shift workers regulate their sleep patterns for improved rest.
Get In Touch With Us
Connect with us using the form below, and we’ll get back to you as soon as possible. Whether you have inquiries about our products, need support with your order, or just want to share your feedback, we’re all ears. Your satisfaction and support matter to us.